You can create two types of enquiries in Ontrack Learner Hub:
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General enquiries - not linked to a specific course.
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Course enquiries - linked to a specific course offered by your institution.
The steps for each type are outlined below.
General enquiries
Create a general enquiry as follows:
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On your institution’s website, select the option to make a general enquiry. The Ontrack Learner Hub login page opens in your browser.
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Sign in to Ontrack Learner Hub, the General Enquiry page opens.
If this is your first time using the Ontrack Learner Hub, register your details to create an account.
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In the Enquiry Details section, enter the details of your enquiry and the enquiry.
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A confirmation message appears, and a confirmation email is sent to you. Select to dismiss the message.
Your general enquiry is now created and appears on the Enquiries page.
Course enquiries
Create a course enquiry as follows:
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On your institution’s website, select the course you want to enquire about.
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The Ontrack Learner Hub login page opens in your browser.
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Sign in to Ontrack Learner Hub, the Course Enquiry page opens.
If you haven’t used the Hub before, register your details to create an account.
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In the Enquiry Details section, enter your enquiry information and the enquiry.
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A confirmation message appears, and a confirmation email is sent to you. Select to dismiss the message.
Your course enquiry is now created and appears on the Enquiries page.