Create account
You can create a user account on the Ontrack Learner Hub sign in page. An account is required to be able to enquire about a specific course, to apply or enrol.
To create a new user account:
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Select on the sign in page.
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Complete the required fields, such as first name, surname, email, and so on.
Mandatory fields are marked with an asterisk (*).
The information required to create an account are described in the following table.
Field Description Title
Your title.
First Name
Your forename.
Middle Name(s)
If you have any middle names.
Surname
Your surname.
Date of Birth
Your date of birth.
Sex
Your biological sex.
Pronouns
Your preferred pronouns.
Gender
Your gender.
Email
Your email address.
Mobile
Your mobile phone number.
Password
You must enter a password.
This password must be at least nine characters long, comprise of at least one upper and lower case letter and include at least one number. It cannot contain any of the following characters: < > \ { } [ ] + = ? & , : ; ' " `
Confirm Password
You must confirm the password entered.
Password Reminder Question
You must enter a password reminder question.
You can manage your security questions and answers on your profile once registered.
Password Reminder Answer
You must enter a password reminder answer.
Sign in
Sign in to Ontrack Learner Hub using your account username and password as follows:
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In the username field, enter your username.
If it has been enabled by your institution, you can also enter the email address that you registered with.
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In the password field, enter your password.
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Select , or press Enter on your keyboard.
Reset password
If enabled by your institution, you can request to reset your password from the sign in page in Ontrack Learner Hub.
To request a password reset:
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Select Forgot your password? on the sign in page.
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Enter the username or email address associated with the account, and then select Submit.
A message is displayed confirming an email containing a link to reset the password will be sent to the email addresses associated with the account.
If you have two email addresses, that is a college and a personal email address recorded, a password reset email is sent to both email addresses.
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Select the Reset password link in the email received.
The link in the email is valid for 30 minutes and can only be used to reset a password once. If the 30 minutes passes, you will need to request a password reset again in Ontrack Learner Hub.
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Enter the date of birth associated with the account, and then select Continue.
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Enter the new password and re-enter the new password in the relevant fields, and then select Continue.
This password must be at least nine characters long, comprise of at least one upper and lower case letter and include at least one number.
The password is changed and you are signed into Ontrack Learner Hub.