Accessibility statement
This accessibility statement is only applicable to the base versions of Ontrack Hub and Ontrack Learner Hub. Institutions that have added or customised content should complete their own accessibility testing to ensure compliance with the relevant WCAG standards.
Customisable templates based on the below accessibility statement are available for Ontrack Hub and Ontrack Learner Hub.
Accessibility statement
Ontrack Hub and Ontrack Learner Hub are run and provided by Tribal. We want as many people as possible to be able to use Ontrack Hub and Ontrack Learner Hub. For example, that means you should be able to:
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Change colours, contrast levels and fonts.
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Zoom in up to 300% without the text spilling off the screen.
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Navigate most of the website using just a keyboard.
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Navigate most of the website using speech recognition software.
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Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
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Translate most of the website into the user’s preferred language.
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Understand the website because the language is simple and clear.
AbilityNet has advice on making your device easier to use if you have a disability.
Accessibility using these web pages
We know some parts of Ontrack Hub and Ontrack Learner Hub are not fully accessible. Tribal is constantly developing new features which are focusing on transparency, and inclusivity to ensure we are creating products that are accessible to all.
What to do if you cannot access parts of this website
Accessible formats of information on Ontrack Hub and Ontrack Learner Hub will be provided by Tribal.
Reporting accessibility problems
We’re always looking to improve the accessibility of this Ontrack Hub and Ontrack Learner Hub. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, you can let us know on Tribal Communities.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (websites and mobile applications) (no. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
If your organisation is based in Northern Ireland, refer users who want to complain to the Equalities Commission for Northern Ireland (ECNI) instead of the EASS and EHRC.
Technical information about this website’s accessibility
Tribal is committed to making Ontrack Hub and Ontrack Learner Hub accessible, in accordance with the Public Sector Bodies (websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Ontrack Hub and Ontrack Learner Hub are compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
Any changes made by the organization running this website may not be compliant with WCAG Levels.
Disproportionate burden
Some areas of Ontrack Hub and Ontrack Learner Hub are currently being rebuilt. Tribal is building this functionality to ensure accessibility and user experience is up to standard as this is our top priority.
Tribal takes responsibility for adopting accessible solutions as soon as possible and ensuring continuity and improvement of provision for our learners, staff, visitors, and employers.
Accessibility testing
Ontrack Hub and Ontrack Learner Hub was last tested on 5 November 2025 by Tribal. The tests were performed and prepared for the release of 4.49 using SortSite.
Ontrack Hub and Ontrack Learner Hub are mostly compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed in the table Accessibility testing results.
| Issue | WCAG 2.2 Level | Details |
|---|---|---|
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Some pages have the same title, so the title cannot be used to distinguish pages. |
Level A |
SortSite’s entire site scan compares the same page using different parameters, which produces different data. Technically, it is a single page, so it has the same title. |
|
Alt text should not contain placeholders such as picture or spacer. |
Level A |
The scanned pages are custom pages used for development and testing only. They will not be included in the release. |
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Headings should not be empty. |
Level A |
The scanned pages are custom pages used for development and testing only. They will not be included in the release. |
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Inserting spaces between letters in a word means screen readers cannot pronounce the words correctly. |
Level A |
The scanned pages are custom pages used for development and testing only. They will not be included in the release. |
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Identify row and column headers in data tables using |
Level A |
The flagged issues are caused by the default design and layout of SSRS Report Tables, which are part of a third-party tool. These issues are not related to the EBS code implementation, they result from limitations in the third-party tool. |
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This page uses nested tables, which do not make sense when read in a screen reader. |
Level A |
The flagged issues are caused by the default design and layout of SSRS Report Tables, which are part of a third-party tool. These issues are not related to the EBS code implementation, they result from limitations in the third-party tool. |
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Word document contains a graphic without alt text. |
Level A |
The flagged document was uploaded for testing or demonstration purposes and will not be included in the release. |
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Provide two or more ways to reach each page though links, search, a site map, or table of contents. |
Level AA |
The pages listed in the description are located under Customers can also configure it to include additional pages and reports if they choose. Finding a report is part of the process because users must select a context. This requirement doesn’t conflict with WCAG AA Multiple Ways. |