03 March 2025

Enquiry Owners

When an enquiry is added, an enquiry owner is automatically set to the appropriate user assigned in Institution Settings as follows:

  • For general enquiries, the enquiry owner will be set to the user assigned in the Default general enquiry person owner institution setting on the Enquiries screen
  • For course enquiries, the enquiry owner will be set to the user assigned in the Default course enquiry person owner institution setting on the Enquiries screen

The user assigned as the enquiry owner will be displayed on the Enquiry Owners tab when the enquiry record is selected.

Enquiry owner

From this tab, you can: