The My Support area gives you tools to manage your messages, report any concerns, and review your support history. In this area, you can read messages from the safeguarding team, submit information about yourself or another learner, and view any records or notes that have been shared with you.
Inbox
Your My Support inbox shows the records and notes that have been sent to you. The inbox displays up to 50 items on each page and includes search options that let you search within the current page or across all your messages.
Icons next to each message show its status, as explained in the Message statuses table.
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Icon |
Description |
|---|---|
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The message is unread. |
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The message has been read. |
 or  |
The message is marked as urgent. |
|
The message has been updated since you last viewed it. |
|
The message has been restricted by a Safeguarding Manager. You can’t view its contents. |
Reporting a concern
You can use the reporting tools to share information about your own wellbeing or about the wellbeing of another learner. Your institution provides different forms to make sure the right details are collected.
If you report a concern about another learner:
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They won’t be told that a concern has been raised.
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They can’t see anything you have written.
In my support, you have two ways to report a concern:
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Add record - Use this option for more serious concerns that need detailed information, such as mental‑health or welfare issues.
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Add note - Use this option for short updates or simple information, such as medical notes.
Both options follow the same process.
My History
The My History page shows every record or note that has been shared with you. This includes items currently in your inbox, as well as any messages you have archived or deleted.