03 March 2025

Find Learners

Find learners in ebs: ontrack Hub by name, date of birth, course title, and so on. You can then view learner details and select courses for applications or enrolments.

Find learners as follows:

On ebs: ontrack Hub, go to Concierge > Application and then select Create New Application or Concierge > Enrolments and then select Create New Enrolment
On Find a Learner, select or enter the search criteria. For example, enter the person's forename such as Helen.
On the search results page, you can use the filters on the right-hand side and the search box at the top of the page to help find the application of interest. For example, to filter for a specific name such as Helen Smith and an address containing Sheffield.
The image below shows the search results page and with the filters applied.
For the learner of interest, you can then perform the following actions:
- View the learner details: select the learner's name such as Helen Smith.
- Find a course for the learner: select Select Course to create an application or create an enrolment.

Search Criteria

Find learners using the personal information of the learner, such as names, dates of birth, and so on. You can use partial search terms to find learners. For example, searching for the forename Helen shows learners with the forename Helena. Search criteria are connected using the AND operator.

The table Learner information details the information that can be used to search for an existing learner.

Learner information
Information	Notes
Person Code	Person code such as 5809.
Forename	Forename such as Deana.
Surname	Surname such as Kane.
Postcode	Postcode such as HU124DL.
Middle Names	Middle names such as James.
Title	Title of the learner, such as Mr or Miss.
Gender	The learner's gender identity, such as Male or Female.
Date of Birth	The learner's date of birth, such as 26/09/2007
Confirmed Learners	Whether the learner is a confirmed learner.
Organisation Contacts	Whether the learner is an organisation contact.