The roll back functionality is designed to remove unwanted records from the ebs database that are created when a learner using ebs: ontrack Learner Hub fails to complete the enrolment process (for example: successful payment has not been made).
Note: When enrolments are removed, they are stored in the SP_AUDIT table.
When the roll back process is run, it looks for enrolments which were created in ebs: ontrack Learner Hub that are incomplete and have a fee which is left unpaid for more than the time set in the Idle transaction time (mins) institution setting on the ePayments (Common) screen.
Note: Exceptions to this process are enrolments where fee information has been exported and enrolments which have events (that is: registers) against them.
The rollback process will roll back and delete the enrolment and any associated fees where a learner progresses to the basket and then:
-
Fails to complete the details and declarations and fees are generated:
AND
- The progress code is equal to the value set in the Default Learner Portal Basket Enrolment Progress Code institution setting
- The specified time has lapsed since progress date/time
- The user has created the enrolment
- Completes the details and declarations and one of the following applies regarding fees generation:
- Fees are generated and there are fees to pay
- Fees are generated and there are no fees to pay (due to waivers)
There are no fees to generate
AND
- The progress code is equal to the value set in the Default Learner Generate Fees Progress Code institution setting
- The specified time has lapsed since progress date/time
- The user has created the enrolment
Where a learner selects to pay fees, the rollback process runs as follows:
- If payment is made successfully, the rollback process is not run
- If payment is not made successfully, the rollback process is run
- If payment is not made successfully but manual payment of fees are made by the learner instead which is matched against the fee, the rollback process is not run