13 October 2026

How-to guides

Use these how-to guides to complete common tasks in Ontrack Staff Hub. The guides available to you depend on your permissions, your institution’s configuration and its licences.

Area	What you can do	Guides
Get started	Access Ontrack Staff Hub and manage your password.	Get started Change an expired password Log in Request a password reset
Assessments	Manage assessments, results, resits and extensions.	Confirm results Create a resit Grant an extension Manage course assessments Mark an assessment Mark assignment or group assessments Record an adjusted result Search for assessments and learners View and update learner details
Concierge	Find and create applications, enrolments and related records.	Create applications Create enrolments Find applications Find enrolments Find interviews Find learners
UK Employers	Book course places and allocate them to learners.	Book course places and allocate learners
eProgressions	Progress learners to the next stage of their studies.	Progress learners
eRegisters	Mark and maintain electronic registers and attendance records.	Edit an eRegister Manage event attendance Mark an eRegister View eRegister and learner details
SCO FES	Configure and process the FES return.	Process the FES return Set up FES
Fund Manager	Create funding records and assign learners to them.	Assign learners to funds Create funds Create plan items Log assessments
Group Management	Maintain course and learner groups.	Edit course groups Edit learner groups
Homepage	Understand and use the main areas of the homepage.	Homepage Header Key performance indicators Searches Homepage panels Navigation pane NZ Your registers for marking NZ Your upcoming week’s events
WAL IDP	Create, import, find and audit IDPs.	Audit an IDP Create an IDP Import an IDP Search for an IDP
ILP	Access guidance for administering and managing individual learning plans.	ILP administration ILP management ILP guidance for tutors
Interview Management	Create and maintain interview availability.	Create interview slots
Markbook	Enter, save, sort and filter learner marks.	Enter marks Fill a markbook column Save mark changes Sort and filter the grid
Reports	Find and manage the reports available to you.	Manage reports
Schedules	View and manage schedules.	Manage schedules
Safeguarding	Access safeguarding guidance for your role.	Safeguarding administration Safeguarding guidance for tutors
Search	Find course, exam, learner, register, room and staff records.	Search Search for a course Search for an exam Search for a learner Search for a register Search for a room Search for a staff member